Refund policy
We want to make sure you have a clean understanding of our refund policy to provide you with a hassle-free shopping experience.
Eligibility for Refunds
We offer refunds on eligible purchases within a specific timeframe. To be eligible for a refund, please ensure your request meets the following criteria:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 14 days of receiving your order. We will work with you to address the issue promptly.
Order Cancellation: If you wish to cancel your order, please reach out to us as soon as possible. Despite our best efforts, if your item has already been prepared for shipping, cancellations might not be feasible. It is advisable to contact us immediately to discuss your options.
Returns of Unopened Products: For non-damaged and non-defective products, we accept returns of unopened items within 30 days of the purchase date. To initiate a return, please contact our customer support team for further instructions.
Return Process
Follow the following steps to initiate a hassle-free return:
Contact Customer Support: Contact our customer service department by whatsapp or email to let us know your concern. Be sure to provide your order number and a brief description of the reason for the return.
Await Approval: Our team will review your request and provide you with instructions on how to proceed. Please wait for our confirmation before sending the items back.
Pack and Ship: If your return is approved, carefully pack the items in their original packaging and include any accessories or documentation that came with the product. Ship the package to the address provided by our customer support team.
Tracking and Confirmation: We recommend using a trackable shipping service to ensure the safe return of your items. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process
Upon approval of your refund, you can expect:
Original Payment Method: Refunds will be processed using the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account, although processing times may vary depending on your financial institution.
Shipping Costs: Please note that shipping costs are non-refundable, except in cases where the return is due to a damaged or defective product.
Lost or Damaged Shipments
In the event that your order is lost during transit or arrives in a damaged condition, please contact our customer support team instantly. We will take every possible measure to resolve the issue and ensure you receive the appropriate refund or replacement.