Shipping policy
At The Soap Handler, we're dedicated to ensuring a smooth and transparent shipping experience for our valued customers. We want to provide you with all the essential information regarding our shipping process, rates, and delivery times so you can shop with confidence.
Shipping Destinations
We are pleased to offer both domestic and international shipping options. Whether you're located within the United States or abroad, we are committed to delivering our Soap Handler products to your doorstep.
Shipping Rates
For domestic orders within the United States, we offer straightforward and convenient shipping rates. Shipping is free on orders over $75.
For our international customers, shipping rates may vary based on your location and the size of your order. Rest assured, we will do our best to provide you with competitive and fair shipping rates.
Shipping Times
We understand that you're eager to receive your Soap Handlers promptly. We have kept the process simple, and our team makes sure that you get your orders on time. The estimated delivery time is as follows:
Domestic Orders (Within the United States): You can normally expect your order to arrive within 3-5 business days after it has been processed and shipped.
International Orders: Shipping times for international orders may vary depending on your location. Please be aware that the customs clearance process can delay delivery delays. Shipping should usually take 5-7 days, but we do recommend checking with your local customs office for estimated delivery times in your area.
Order Processing
Our order processing times are designed to be efficient. Once your order is placed and payment is confirmed, we will start preparing your items for shipment. Please note that processing times may vary during peak seasons or promotional periods, so be sure to check the estimated processing time for your specific order.
Order Tracking
We attempt to provide order tracking information wherever possible so that you are informed and in charge of the progress of your order. You will receive an email notification with tracking details once your order has been shipped. You can use this information to monitor the progress of your delivery.
Delivery Address
When submitting your order, please be sure to include a precise and comprehensive delivery address. We recommend double-checking the information to prevent any shipping delays or issues.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please reach out to our customer support team as soon as possible. While we strive to accommodate your requests, please be aware that order changes may not be possible if your order has already been processed for shipping.
Lost or Damaged Shipments
In the rare event of a lost or damaged shipment, please contact our customer support team immediately. We will make sure to resolve the issue and ensure you receive your order or a suitable replacement promptly.
Customs and Duties (International Orders)
Please be advised that customs and charges may be charged to overseas clients based on the laws of their country. The recipient will be held liable for any additional customs clearance expenses.
Contact Us
If you have any questions or concerns or require further assistance regarding our Shipping Policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure your shopping experience with The Soap Handler is exceptional and smooth.